Configuring Custom Exchange UM Auto Attendant Prompts (Part 1)

In my previous post I outlined how to record Custom UM Auto Attendant Prompts in the correct format for Exchange 2007 UM. This post will outline how to import these and apply them to UM Auto Attendants, Part two will cover some From the Field Experiences the WinXnet team has developed to outline how we suggest utilizing the auto attendants in customer and internal deployments.

First step once you have these recorded and have the files on your Exchange UM server is to import them into the Dial Plan directory so they can be assigned to the auto attendants. The .WAV files themselves can be stored on any drive local to the UM server, however there is a power shell command that must be entered to publish the file to the UM Prompt Publishing Point. The UM Prompt publishing point is a shared folder that is created on the first UM server installed in the exchange organization; any additional UM servers in the environment check periodically and update their Prompt Cache based on the files in this folder.

See below for the power shell command and syntax that goes along with this:

Copy-UMCustomPrompt –Path -UMDialPlan

The string entered to generate the logs below in my environment was: Copy-UMCustomPrompt –Path E:\winxgreetingnew.wav –UMDialPlan WXUM

This command will simply return a fresh power shell line and the cache update process will be started. To confirm the files have been updated in the UM Cache you want to look for these Informational Messages in the Event Viewer.

This first message confirms that the custom prompt files were updated:

This second message confirms that the cache update process has been completed by the server, this happens every 5 minutes on the UM Server by default:

Now that the files are in the cache for UM, we can assign to an auto attendant. To do this select your Auto Attendant properties and choose the Greetings tab, see below:

After a few minutes of replication for changes this greeting should now take effect when you call the Auto Attendant. You will notice the spacer settings of this auto attendant which I am going to follow up on from the WinXnet UC team experiences around using the UM Auto Attendants.


About Randy Wintle

Unified Communications Architect

Posted on June 12, 2009, in Exchange 2007, Exchange UM, Microsoft, Unified Communications. Bookmark the permalink. 1 Comment.

  1. That is one easy way to configure an Auto-Attendant phone system feature. All it needs are the audio files. Nice one.

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